Pennsylvania Online Support / Help Pages

Support Center

Welcome to the Pennsylvania Online Support Center. We hope that this information will help you with questions related to configuring your computer to access the Internet.

Configuration

Telephone Numbers for both Access and Customer Support can be found here. As always, contact us if you have a question or comment.

Configuration Information that our subscribers might need. It is a good idea to write this information down or print it out.

Domain Name: paonline.com
Primary Domain Name Server (DNS): 216.220.160.4
Secondary Domain Name Server (DNS): 216.220.160.5
Incoming mail (POP) server: in.paonline.com
Outgoing mail (SMTP) server: out.paonline.com
News (NNTP) server: news.paonline.com
Personal Web Site: http://home.paonline.com/username

Troubleshooting

Below are links for troubleshooting common issues you might encounter while trying to access the internet. These links are provided as a convenience, and PAOnline is not responsible for their content.

Step by step procedures for dial-up connections and E-mail clients (see Screenshots section):	http://www.modemhelp.net*
Microsoft's Support Page	http://support.microsoft.com*
Need help troubleshooting a modem? How about 'init strings' for better performance?	http://www.56k.com*
Modem 'init strings' for many popular modems	http://www.v90help.com/ak.htm*
Test your email with this address	test@paonline.com
*Questions/comments pertaining to these sites should be directed to that site's webmaster.

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